User Ratings and Reviews

1 Star Hawking Homeremote Pro and Camera HRPC2 a mistake to buy
Hawking HomeRemote Pro HRPC2 Wireless Video Camera with Night Vision

Hawking HRPG1 HomeRemote Pro Control and Remote Monitoring Internet Gateway (White)

I bought the Hawking Homeremote Pro kit and a Hawking Homeremote Pro Camera with Nightvision (HRPC2) as a starter Kit for my first home automation project. What a dissapointment! What was supposed to be the ultimate Home automation solution turned out to be a nightmare. The software for the Homeremote Pro is forcing you to make a 10$ a month subscrption to a useless Web-service with a not responding email hotline and phone hotline so terrible you voluntarily hang up by yourself. The camera picture doesn’t show on the web-site and the settings to activate the camera via internet by yourself are blocked to force you using the web-service (which doesn’t work). Same with the Homeremote Pro Controler. Again the biggest dissapointment I had in software and hardware since years. I trapped into these products by looking for Z-wave Modules and my recommendation for the Z-wave community is banning Hawking products from there sites.

1 Star Worst Product Ever Purchased
The hardest part of this review will be keeping it short when so many things are wrong with this product. I purchased a camera, a gateway, a wall plug module, and a motion detector. It was a 4 evening of fighting with the setup to get everything partially working. Then after two days everything quit working. I have to completely reconfigure all products. Then once again after a couple of days, I had the same problem. I spent more time reconfiguring only to have it happen a third time. Camera could not be found, the motion detector did not work and the web based software could not see the gateway.

During the time that the system was working, it was only partially working. Features like the motion detection of the camera and actions by the web based software was supposed to send me Email if an event was triggered. That never happened. Tech support was useless. Night time tech support takes you to a 3rd party tech support that can solve no problems and tells you that you have to call during the day. I call daytime and asked a simple question about what a field in the camera setup called “Split By” was supposed to do and they could not answer that and told me to send in email. And as you might guess my email was never answered. The only other answer I got from daytime tech was the server was having software problem wait until Monday. Well it did start working on Monday for 2 days.

So here are my complaints:

Bad Tech Support,

Server Software has problems,

Documentation is too brief.

All product that I purchased were unreliable,

Once configured, things will quit working and when you try to correct everything quits working.

Not all features would work at anytime.

I have quit, I am no longer trying to make these product work.

Buy/More Info

D-Link, a leading provider of wired and wireless IP Cameras, introduces a new member of the Securicam Network family of Internet Cameras the DCS-6620 10x Optical Zoom Internet Camera. Featuring dual codec support, a 10x optical zoom lens, built-in microphone, and low-light sensitivity, the DCS-6620 is the ultimate remote monitoring solution for your security needs.

User Ratings and Reviews

2 Stars Didn’t work and DLink Couldn’t Fix The Problem
I have a DLink DCS5300 that has worked well – no problems, easy to install, etc. I purchased the DCS6620 as an upgrade for the Zoom capability. The DCS6620 image worked well through the security software provided by DLink, but would not work through the web browser interface – not even on my local network. The snapshot image worked fine, but the live feed did not show up at all – just a black box. If you plan to use the security monitoring software, the camera gives a great image, the zoom is high quality and the camera should perform as advertised. If, however, you want to use a web browser to access the camera, be cautious – you might have issues. DLink technical support was able to access the camera and control it (tilt, pan, focus, etc.) from the web, but they were not able to get an image. They decided is was not a port issue, suggested it was a hardware issue with the camera and they recommended I return the camera and get a replacement. The replacement had the same issue. I don’t know what is wrong, but I think it is probably something to do with the required ActiveX Component, the browser and the more complicated 2way communication involved with this camera. I was surprised at problems with this model. I remain satisfied with my DCS5300.

1 Star D-Link Customer Service Is Terrible
I have a DCS-900W camera that failed within a year. After that, I made 7 calls to their customer service and tried to get it returned and replaced. Obviously I was talking to some indian people overseas that don’t seem to care about the “service” that much, and usually after a couple of transfers, the line got cut off or picked up by another layman. During conversation, the line quality is very bad.

After a while, I just decided that $100 camera is not worth the time of the calls. I am in the process of reporting their practice to the better business bureau.

Based on my experience, I would be reluctant to buy any expensive things from D-Link. Once you have any problem, they just won’t honor the waranty.

1 Star Dlink product Lifetime issue
You may want to think hard before you buy this or any other expensive Dlink product.

I purchased my dlink 6620 1.5 years ago. The camera has developed a CCD imaging problem that always places ‘purple’ diagonal lines at the top of the screen.

I wanted to try and have my $700.00 6620 fixed. I called Dlink and their tech support gave me an RMA procedure. I was then informed, later via EMAIL that my 6620 was out-of-warranty. I knew this and the Tech support people knew this! Yet they gave me an RMA number. I was ready to ship it back but decided to call Dlink again.

The RMA department told me that the technical department never checks if a product is in warranty. What a way to run a company. Dlink also said that they have no repair department, they just exchange (refurbished) cameras, if under warranty.

I then asked the RMA department if they would sell me a refurbished unit. They said NO. I then spoke with customer service. They said maybe I could buy a refurbished unit for up-to 75% of the original price. I was later informed, via EMAIL, that this was not allowed.

So the message is DO NOT buy Dlink cameras if you need them to work beyond the warranty period!

The RMA department Email is below:

——

Hi Jim its out of warranty and we wont be able to service it. You could speak to as many Technicians but we still cant service your Product.

Thank You

J T

RMA

——

2 Stars Underp;owered and imprecise
This camera is a great novelty item. The picture is good, the optical zoom is nicer than just digital zoom, but it can not be considered worthy for serious surveillence. The unit does not have enough horsepower to deliver stable video when there is a lot of movement in the picture. What you get is a video image that pauses for a second or two, or three, while the audio continues (showing that the communications link is not the problem.

There are bugs in the firmware which have not been addressed. One specific bug can be seen when moving the camera to a defined location. Once the new position is reached the camera does not take the zoom level into account so camera movements are either too small or too large for the defined zoom level.

The steps between the zoom levels are much too large. The motor noise that can be heard when zooming in or out shows that the stepper motors are moving quite a bit. The result is that the camera zooms in or out quite a bit, while having more granularity would be so much more useful.

In summation, this is a great novelty item. This is an affordable entry level comsumer grade PTZ camera. It’s a lot of money to pay for a buggy product that does not seem to have much support from the manufacturer.

5 Stars Amazing!
I am 100% satisfied with this camera as well. It is pricy; but its features and image quality are totally worth it. It has great range of motion and zoom, and the quality is superb! The 2 way audio support is a great feature. It has excellent sound quality. It works excellent in low light, the quality isn’t lost. The mounting brackets come with the camera and you can even mount it upside down; its great!

Buy/More Info

D-Link, a leading provider of wired and wireless IP Cameras, introduces a new member of the Securicam Network family of Internet Cameras the DCS-6620G Wireless G 10x Optical Zoom Internet Camera. Featuring dual codec support, a 10x optical zoom lens, 802.11g wireless connectivity, built-in microphone, and low-light sensitivity, the DCS-6620G is the ultimate remote monitoring solution for your security needs.

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